1. Doug Martin
  2. Online Extra, Miscellaneous
  3. Monday, 20 November 2017
One of the base use cases for our forum platform is to use it as a technical support forum, so there are two categories of commentary on forum posts.

Comments - Comments do not revise the "last activity time" or show as a reply in the reply count.
Replies - Updates the thread with a more recent post and moves it to the top of the activity stream + adds to the statistics for the thread.

When should you use which one? I think that's something worthy of discussion to get to a guideline but the important concept to remember is Comments will not trigger the thread author or anyone on the forum know there is an update to the discussion. So if you feel like someone hasn't replied in a timely fashion, remember to check if you used comment or reply.

The author of a comment DOES have the ability to convert their comment to a reply if they are viewing the thread. A link will show next to the author's post that says something like "Convert Comment to Reply". Click that, say you're sure, and it will convert the comment to a reply.
Doug Martin, PMP, PMI-ACP, CSM, CSP, M.P.M.
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Mark Phillipy Accepted Answer Pending Moderation
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I was not able to see the option to convert a comment I made to a reply. Does this have to be done by the author of the post?
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Yep. I think it's limited to the author.
  1. Doug Martin
  2. 1 year ago
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  1. more than a month ago
  2. Online Extra, Miscellaneous
  3. # 1
Guilherme Motta Accepted Answer Pending Moderation
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Just FYI, this is the only thread of the forum that is visible even without login.
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  1. more than a month ago
  2. Online Extra, Miscellaneous
  3. # 2
Doug Martin Accepted Answer Pending Moderation
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I wonder if the misc. category is not requiring a login. I'll try something out to see.
Doug Martin, PMP, PMI-ACP, CSM, CSP, M.P.M.
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  1. more than a month ago
  2. Online Extra, Miscellaneous
  3. # 3
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