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I agree to the GR8PM Terms of and Conditions of Use

GR8PM, INC. (hereinafter \"GR8PM\") respects and protects the users of any GR8PM product or service. This Return or Cancellation Policy explains how we handle unexpected changes and the choices that you can make about the way it is handled.

Return Policy

We cannot cancel orders once payment has been processed.

All sales of tangible products, such as books and CDs, are final. In the event of receiving damaged or defective products, we will replace the defective product at no additional charge.  Any refund for the return of a non-defective product will be reduced by the cost of all shipping – delivery and return – and a thirty (30%) percent re-stocking fee, deducted from the net fees paid to determine the refund amount.  Refunds will be processed 30 days after receipt of the returned product.

All sales of tangible products shipped outside of the domestic United States of America are considered INTERNATIONAL orders.  All international sales are final and cannot be returned or refunded.  Also, international orders may be subject to import duties, various taxes, and other charges which are the sole responsibility of the buyer and are not included in purchase price or shipping charges applied by our website. We take every reasonable step to minimize these charges for your convenience, but international import policies are out of our control we are not responsible for any such charges.

All sale of intangible products or services, such as exam simulation subscriptions, e-content downloads and other online products are non-refundable once payment is processed and may not be refunded.

We are not responsible for personal internet access and individual internet browsers. To ensure that an intangible, online product or service is compatible with your computer and internet connection, first try the free sample offered on our website.

Cancellation of Student Registration Policy

Any and all changes to your registration – transfer, reschedule, or cancellation – must be approved via e-mail by GR8PM, INC.’s Customer Service department (CustServ@GR8PM.com).  While we cannot guarantee a particular outcome we will do our best to accommodate your request. 

All cancellation fees will be deducted from the net fees paid to determine the refund amount.  Refunds will be processed 30 days after the last day of the event.

If for any reason you are unable to attend a class that you chose to enroll in, you have the following choices:

(A) Transfer your registration to a co-worker or professional acquaintance and work out the monetary arrangement directly with them.  You must notify Customer Service of the transfer.

(B) Request that GR8PM, INC. reschedule you into another class, which we will gladly do on a space-available basis.  While we cannot guarantee availability in a future class we will do our best to accommodate your request.  Rescheduling is done at the sole and absolute discretion of GR8PM, INC. and is not subject to any limits.

(C) A $75.00 processing fee will be applied to all cancellations requested at least 15 days before the event. After that date, any cancellation requests can't be made. Cancellation fees will be deducted from the total registration fees paid to determine the refund amount. The policy is published on the GR8PM website.

Shipping & Handling Policy

GR8PM, INC. (hereinafter \"GR8PM\") respects and protects the users of any GR8PM product or service. This Shipping and Handling Policy explains how we handle unexpected changes and the choices that you can make about the way it is handled.  

 

Any and all changes must be approved via e-mail by GR8PM, INC.’s Customer Service department (CustServ@GR8PM.com).  While we cannot guarantee a particular outcome we will do our best to accommodate your request.  Changes are done at the sole and absolute discretion of GR8PM, INC. and are not subject to any limits.

Handling Policy:

Order processing time applies to all orders and is defined as 2 business days.  Whenever possible orders will be shipped the same day and are always shipped as soon as possible.  Processing and shipping are done only on business days (Monday-Friday).

Shipping Policy

We ship worldwide.  Before finalizing any purchase, you can view the exact shipping costs.

Delivery Options:

Domestic is defined as within the continental United States of America.

International is defined as NOT within the continental United States of America.

Shipping Options:

Domestic Express Time Saver: 2- or 3-day delivery plus Order Processing

Domestic Ground Money Saver: 5- or 6-day delivery plus Order Processing

International Express Time Saver: 3- or 4-day delivery plus Order Processing

International Money Saver: 7- or 10-day delivery plus Order Processing

Undeliverable Orders:

Refunds for undeliverable orders will be reduced by the cost of all shipping – delivery and return – and a thirty (30%) percent re-stocking fee, deducted from the net fees paid to determine the refund amount.  Refunds will be processed 30 days after receipt of the returned product.

 

Your order is defined as Undeliverable if it is returned due to any of the following reasons:

    1. Refused by Recipient

    2. Unclaimed

    3. Invalid Address

    4. Addressee Not Known

    5. Insufficient Address

Please make sure the address you provide is absolutely accurate and correct.

Order Policy Summary

We cannot cancel orders once payment has been processed.

 

All sales of tangible products, such as books and CDs, are final. In the event of receiving damaged or defective products, we will replace the defective product at no additional charge. 

 

All sales of tangible products shipped outside of the domestic United States of America are considered INTERNATIONAL orders.  All international sales are final and cannot be returned or refunded. 

Upcoming GR8PM Training Opportunities:

 

ABOUT GR8PM

For engineers and technical professionals who want to advance their career into the field of Project Management, GR8PM (pronounced “Great PM”) is an unparalleled source of thought leadership and research-driven high-impact training content designed to shorten the learning curve and maximize the probability of successful outcomes. Unlike many other education providers, GR8PM specializes exclusively in serving engineers and technical professionals by distilling emerging trends and world-class research into practical, accessible content that is information dense and insight rich.

If you are part of that intense, intelligent, important community, we are here to work with you, and for you, to achieve your goals!

ABOUT THE AGILE ALMANAC

For engineers and technical professionals who want to understand Agile best practices and the science behind them, the Agile Almanac is an unbiased, well-researched compilation of the most used and proven standards, produced in a way that avoids the accusatory dogmatic viewpoints often expressed by the evangelists on any side of the Agile versus Traditional battlefield. Unlike the Scrum Guide and the PMBOK® Guide the Agile Almanac has collected and codified the various Agile choices and options available at the intersection of Lean Principles, Product Development and Project Management.

The Agile Almanac extends that thought leadership into non-software environments and presents the information in an easily accessible and immediately applicable fashion in order to serve as a Field Guide for practitioners in the real world!